Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to install a FocalScope license key


You can choose to install your FocalScope license key during the initial setup and installation of your FocalScope instance or during the 30-day trial period that follows. This article details the process for installing your FocalScope license key.

Please note, if you are using the cloud-hosted edition of FocalScope, your license key will automatically be installed once you have signed up for a commercial edition.

Tutorial

Installing a FocalScope license key during installation (on premise edition)

As you progress through the installation, a prompt will allow you to choose to download a license key automatically (this is a 30-day trial key) or to enter your license key if you already have it.


Figure 1 - Choosing which type of license key to install


If your server does not have an active internet connection during the FocalScope installation, you will have to contact support@focalscope.com and have us send you the fingerprint and your FocalScope license key. The reason for this is that FocalScope tries to connect to the internet to download a 30-day trial license. If the trial license key cannot be downloaded, a license key has to be specified in order to complete the installation process.


Figure 2 - Entering your license key during the FocalScope setup




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If you have any questions, or need further support, please don’t hesitate to reach out.